Help with a purchase


Once you select the article/s that you are searching for you only need to “click” on the button PURCHASE that appears on every product card and this product will be added to your cart (you will always be able to delete it at the end if you do not want to purchase it). From this moment on you will be able to continue shopping, or, begin the final process of purchasing the products. In the latter case, press the button “FINALIZE PURCHASE” and the process of purchasing the products that you have added to your cart up until this point will begin.


In order to process your purchase effectively it is essential that you are registered and have logged on with your email and password by using the login ARE YOU A REGISTERED USER? If you are not, complete the user information in the form “I AM A NEW USER” and register.

Once you are registered, fill out all of the required fields of the form “Billing Information”. The information that you provide is strictly confidential and will be used exclusively by LABORATORIOS BILPER, S.A. to have a history of your purchases and inform you, if you so desire, of promotions and offers that may be of interest to you. Consult our Policy on Information Protection.

To continue, verify that your delivery information is the same as that of the billing address and if they are not, fill them out. 

Finally, you will come to the Summary of your purchase where you will be shown the product/s selected and the breakdown of the VAT/tax, the Net amount, the costs of delivery (which are calculated based on weight and delivery location) and finally, the VAT and Total Amount of the order being completed. Once here you should select the payment form that you desire to use to complete the purchase. Choose a payment method from credit card, PayPal or bank transfer.


For payments with a credit card you will enter a secure purchasing site. There you will be requested for your credit card number, expiration date and the card’s validation code. What is the Validation Code (ValidCode)?: it is a three digit code printed on the reverse side of a Visa or Mastercard credit card (Maestro cards do not have one, in place of this use the three last digits of the card). This number appears in cursive on the upper portion of the signature panel. We guarantee that every transaction completed on is 100% secure. All of the operations that involve the transferring of personal or bank information is completed by means of a secure connection. LABORATORIOS BILPER, S.A., uses a server based on the standard security technology SSL (Secure Socked Layer). All of the information that is transferred to us is encoded as it travels through the network. In the same way your credit card information does not remain registered on any information database, rather it goes directly to the TPV (Terminal Sales Point of the Bank). You will be able to distinguish if the Secure Electronic Commerce Protocol is active by seeing the logos of VISA “Verified by VISA” and of “Mastercard Secure Code”. Finally “click” on “Pay”. Once the operation is accepted press the “Continue” button.


A page will appear that will confirm the order that you have correctly completed, and the confirmation number. In addition, you will receive an email confirming that the processing of your purchase was successful and that we have received your order. At the time that your order departs from our storage facility we will send you another email. As this point we will begin the process of delivering your order so that you receive it as soon as possible. If you have any concerns please don’t hesitate to contact our Customer Service Center. “For payments by means of BANK TRANSFER”. After choosing bank transfer as the means of payment, you will receive, along with your order confirmation, the account number where you will need to send the bank transfer under the name of LABORATORIOS BILPER Group. It is very important that you indicate the order number in the subject of the transfer, along with your first and last name, and you should complete the transfer as soon as possible so we can validate it. Once we have evidence of the transfer into the account of LABORATORIOS BILPER Group the processing of delivering your order to your address will begin. As this point we will begin the processing of your delivery so that you receive it as soon as possible. If you have any concerns please don’t hesitate to contact our Customer Service Center. Do not forget that you should complete the payment in EUROS and that all of the charges for exchanges and bank transfers are your responsibility. In the case of a bank transfer completed outside of Spain, it is very important that, upon sending the transfer, you always communicate with your bank that they are to cover the costs of sending the transfer, the other bank commissions or expenses corresponding to your transfer. Otherwise, LABORATORIOS BILPER GROUP may need to halt the delivery of your order due to not receiving the full amount of the order. For all purchases completed on, a physical invoice will be issued that is sent and delivered once the payment has registered and the order delivered. It is not possible to modify this once the invoice has been issued.