FAQs

Yes, all the products we manufacture at Menforsan are hypoallergenic, meaning they are formulated to minimize the risk of allergies and are safe for pets with sensitive skin. Additionally, most of our products are made with natural ingredients, providing extra care and softness for this type of skin.

If you have any more specific questions, you can open the chat in the lower left corner and our veterinarian will help you with whatever you need.

Pets come in a variety of coats. Dogs can have straight, curly, short, long, fine, coarse, or dense fur. In the case of cats, there isn't as much variety, but the two characteristics that most differentiate cats are the length of their fur.

At Menforsan, we make shampoos for all coat types. Each label contains the specifications for each pet and its coat.

We also recommend using conditioner to achieve a softer, shinier finish. For pets with long coats, using conditioner is almost essential to make brushing easier and prevent matting.

How often you bathe a pet depends on many factors. Among them is the length of their coat; the longer the coat, the more often they will need to be washed.

• Dogs:
  • Short hair: once a month or every two months.
  • Long hair: every two or three weeks.
  • If your dog frequently walks in muddy or bushy areas, you can increase the frequency as needed.
• Cats:
  • Short hair: every two or three months, as they usually groom themselves.
  • Long hair: every one or two months to avoid knots and tangles.
  • Hairless cats (Sphynx): every two weeks, due to the accumulation of fat in the skin.
  • Older cats or cats with reduced mobility: as needed.

To maintain hygiene between baths, we recommend using dry or foam shampoos and pet-specific wipes.

Using human shampoo on your pet can be harmful to their skin. Humans have a more acidic pH than animals, and each shampoo is specifically formulated for its specific user.

If you use a shampoo not designed for pets, you could cause itching, irritation, and skin discomfort. Therefore, it's always advisable to use specific products for them, such as those from Menforsan, which respect their natural pH and care for their skin and coat.

Of course! You can find Menforsan products in various physical stores such as Kiwoko, Tiendanimal, and other specialty pet stores.

As a general rule, orders are shipped within 48 hours of receiving payment. At that time, the package is handled by our courier, usually SEUR. We will send you an email when your order leaves our warehouse.

Estimated delivery times are:

• Peninsula: 48-72 hours.
• Balearic Islands, Portugal and the rest of Europe : 48-96 hours.
• Ceuta and Melilla : 72-96 hours.
• Canary Islands: 8-10 days.

During holiday periods (summer, Christmas, Easter, etc.), shipments may experience delays due to the workload of shipping companies.

If no one is at the address provided at the time of delivery, the operator will attempt a new delivery within 24 hours.

Good news! We now offer free shipping to the entire Iberian Peninsula, the Balearic Islands, and Portugal, with no minimum order required.

Currently, we do not ship to the Canary Islands, Ceuta, Melilla, Andorra, the Azores, or Madeira. However, don't worry! You can find our products at other physical retailers such as specialty stores and pharmacies. We are also present on digital platforms such as Amazon.

To make purchasing easier, we offer several payment options, including card payments, bank transfers, and PayPal (which allows you to pay in installments).

The return period for an order is 14 calendar days. Contact us by phone at (+34) 94 452 00 07 or by email at info@menforsan.com.

Menforsan has over 60 years of experience in the sector, always offering functional, high-quality products. Today, we are the number one manufacturer of pet cosmetics in Spain, an achievement made possible thanks to our excellent team of professionals and, of course, the trust of our loyal customers who have supported us over the years.